Privacy Policy

Ayroil respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or interact with our brand online.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and how you can contact us about your personal data.

Information We Collect

When you use the Ayroil website or place an order, we may collect the following information:

Name
Phone number
Email address
Delivery address
City and area details
Order details
Payment method
Customer support messages
Product reviews or feedback
Website usage data
Device, browser, and IP information

We collect this information when you place an order, create an account, contact support, subscribe to updates, submit a review, or use our website.

How We Use Your Information

Ayroil uses your information to:

Process and confirm your orders
Deliver your products across Pakistan
Contact you about your order
Provide customer support
Send order updates through phone, SMS, email, or WhatsApp
Handle returns, replacements, refunds, and complaints
Improve our website, products, and customer experience
Prevent fraud, fake orders, and misuse
Run marketing, promotions, and retargeting campaigns
Comply with legal, tax, courier, and business requirements

We only use your information for legitimate business purposes related to your order, customer support, marketing, service improvement, and legal compliance.

Order and Delivery Information

To deliver your Ayroil order, we may share necessary details with courier partners, delivery teams, logistics providers, and order management tools.

This may include your name, phone number, delivery address, city, order amount, and payment method.

Courier partners may contact you directly to confirm delivery, verify your address, or arrange parcel handover.

Cash on Delivery Orders

If you choose Cash on Delivery, we may use your phone number and address to verify your order before dispatch.

Ayroil may cancel or delay an order if the contact details are incorrect, the customer is unreachable, or the order appears suspicious or invalid.

Payments

If online payments are available on our website, your payment may be processed through third-party payment providers.

Ayroil does not store complete card details or sensitive payment credentials on its own servers. Payment information is handled by the relevant payment provider according to their own security and privacy practices.

For Cash on Delivery orders, payment is collected by the courier at the time of delivery.

Marketing and Promotional Messages

Ayroil may use your phone number, email address, or social media interaction to send you updates about products, offers, discounts, launches, abandoned carts, or order-related reminders.

You may opt out of promotional messages by contacting us or using any unsubscribe option available in the message.

Even if you opt out of marketing, we may still contact you for important order, delivery, return, refund, or account-related updates.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve your browsing experience and understand how visitors use our website.

These tools may help us:

Remember your preferences
Improve website speed and performance
Track website traffic
Understand product interest
Measure ad performance
Show relevant ads on platforms such as Google, Facebook, Instagram, or other marketing channels

You can control or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

Analytics and Advertising Tools

Ayroil may use third-party tools such as Google Analytics, Meta Pixel, advertising platforms, email marketing tools, SMS tools, WhatsApp tools, or similar services.

These tools may collect limited website usage information, such as pages viewed, actions taken, device details, browser type, and general location data.

This helps us improve the website, measure campaigns, and show more relevant content or ads.

Sharing Your Information

Ayroil does not sell your personal information.

We may share your information only when needed with:

Courier and logistics partners
Payment service providers
Website hosting providers
Order management systems
Customer support tools
Email, SMS, and WhatsApp service providers
Analytics and advertising platforms
Legal, tax, regulatory, or government authorities when required
Fraud prevention or security service providers

We only share the information necessary for the relevant service or legal requirement.

Data Retention

Ayroil may keep your information for as long as needed to:

Process orders
Provide customer support
Handle returns, refunds, and disputes
Maintain business records
Prevent fraud and misuse
Meet legal, tax, accounting, and operational requirements

When your information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal needs.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online platform, or data transmission method is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You may contact Ayroil to:

Ask what personal information we have about you
Request correction of incorrect details
Request removal of your information where possible
Opt out of promotional messages
Ask questions about how your data is used

Some information may need to be retained for order records, tax, fraud prevention, legal compliance, or dispute resolution.

Account Information

If our website allows customer accounts, you are responsible for keeping your login details safe.

Please do not share your password with anyone. Ayroil will not be responsible for unauthorized account access caused by weak passwords, shared credentials, or customer negligence.

Product Reviews and User Content

If you submit a review, testimonial, image, video, message, or feedback, Ayroil may use it on the website, product pages, social media, ads, or marketing material.

We may edit or remove content that is offensive, false, misleading, abusive, spammy, or unrelated to the product.

Children’s Privacy

Ayroil does not knowingly collect personal information from children.

If you are under the age of 18, you should use our website only with the involvement of a parent or guardian.

Third-Party Links

Our website may contain links to third-party websites, social media pages, payment providers, or external services.

Ayroil is not responsible for the privacy practices, content, security, or policies of third-party websites. Please review their privacy policies before sharing personal information with them.

Legal Disclosure

Ayroil may disclose personal information if required by law, court order, government authority, regulatory body, tax authority, law enforcement agency, or legal process.

We may also disclose information when necessary to protect our rights, prevent fraud, enforce our policies, or respond to security concerns.

Changes to This Privacy Policy

Ayroil may update this Privacy Policy from time to time. Any changes will be posted on this page.

By continuing to use our website after updates are made, you agree to the revised Privacy Policy.

Contact Us

For privacy questions, data requests, order support, or complaints, contact us at:

Email: [email protected]