Terms of Service

Welcome to Ayroil. These Terms & Conditions explain the rules for using our website, placing orders, purchasing products, and interacting with our online store.

By visiting our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.

About Ayroil

Ayroil is an online hair care brand offering hair oil and related products in Pakistan. Our goal is to provide simple, premium, and reliable hair care products for everyday use.

Use of Our Website

You agree to use the Ayroil website only for lawful purposes. You must not misuse the website, attempt to damage it, interfere with its security, copy its content without permission, or use it for fraudulent activity.

We reserve the right to restrict, suspend, or block access to any user who misuses the website or violates these Terms & Conditions.

Product Information

We try our best to display accurate product details, descriptions, images, prices, benefits, and availability.

However, product images may slightly differ from the actual product due to lighting, screen settings, packaging updates, or design improvements.

Ayroil may update product descriptions, packaging, ingredients, pricing, or availability at any time without prior notice.

Product Benefits and Results

Ayroil hair oil is made for everyday hair nourishment, softness, shine, frizz control, and healthier-looking hair.

Results may vary from person to person depending on hair type, scalp condition, routine, lifestyle, weather, diet, and consistency of use.

Ayroil is not a medical product and should not be treated as a guaranteed treatment for hair fall, hair growth, dandruff, scalp disease, or any medical condition.

If you have a scalp condition, allergy, skin sensitivity, or medical concern, please consult a qualified healthcare professional before using any hair care product.

Orders

When you place an order on our website, you agree to provide correct and complete information, including your name, phone number, email address, delivery address, and any other required details.

Ayroil reserves the right to accept, reject, cancel, or verify any order before dispatch.

An order may be cancelled or delayed if:

The provided contact details are incorrect
The delivery address is incomplete
The customer is unreachable
The product is out of stock
Payment is not completed where required
The order appears suspicious, fraudulent, or invalid

Pricing

All prices listed on the website are shown in Pakistani Rupees unless stated otherwise.

We try to keep prices accurate, but errors may occur. If a product is listed with incorrect pricing due to a technical or human error, Ayroil reserves the right to correct the price, cancel the order, or contact the customer before processing.

Payments

Ayroil may offer different payment methods, including Cash on Delivery, bank transfer, card payment, mobile wallet, or other online payment options depending on availability.

For Cash on Delivery orders, payment must be made to the courier at the time of delivery.

For prepaid orders, the order may only be processed after successful payment confirmation.

Shipping and Delivery

Ayroil delivers orders across Pakistan through courier partners.

Estimated delivery time is usually 3 to 5 working days for major cities and 5 to 7 working days for remote or less accessible areas.

Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, high order volume, incorrect address details, or circumstances beyond our control.

For complete delivery information, please read our Shipping Policy.

Returns, Replacements, and Refunds

Returns and replacements are handled according to our Return Policy.

Because Ayroil sells personal care products, opened or used items cannot be returned for hygiene and safety reasons unless they arrive damaged, leaked, defective, or incorrect.

Return or replacement requests must be made within 7 days of receiving the order.

For complete details, please read our Return Policy.

Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return or replacement after receiving the product if it meets our Return Policy conditions.

Ayroil reserves the right to cancel any order due to stock issues, pricing errors, failed verification, suspected fraud, or service limitations.

Customer Responsibilities

By ordering from Ayroil, you agree to:

Provide accurate order and delivery information
Be available to receive calls or messages related to delivery
Inspect the parcel when received
Report damaged, leaked, wrong, or missing items within the return window
Use the product according to the instructions and precautions
Avoid misuse, resale without permission, or fraudulent claims

Allergies and Product Use

Before using Ayroil, we recommend doing a small patch test, especially if you have sensitive skin, allergies, or scalp concerns.

Stop using the product if irritation, redness, itching, or discomfort occurs.

Ayroil will not be responsible for reactions caused by misuse, allergy, sensitivity, incorrect application, or use against instructions.

Intellectual Property

All content on the Ayroil website, including logos, brand name, product images, text, graphics, designs, icons, videos, and other materials, belongs to Ayroil or is used with permission.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without written permission.

User Content and Reviews

If you submit a review, testimonial, photo, video, comment, or feedback to Ayroil, you allow us to use it for marketing, website content, social media, product pages, and promotional purposes.

We may edit, shorten, or remove user content that contains offensive language, false claims, spam, personal attacks, or misleading information.

Promotions and Discounts

Ayroil may offer discounts, deals, bundles, free shipping, or promotional campaigns from time to time.

Promotions may have limited validity, limited stock, or specific conditions.

Ayroil reserves the right to update, cancel, or refuse any promotion if misuse, technical error, or fraudulent activity is detected.

Limitation of Liability

Ayroil tries to provide accurate information, quality products, and reliable service. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

To the maximum extent allowed by law, Ayroil will not be responsible for indirect losses, delays, missed deliveries, allergic reactions, misuse of product, courier issues, technical errors, or damages caused by circumstances beyond our control.

Privacy

Your personal information is collected and used according to our Privacy Policy.

By using our website or placing an order, you agree that Ayroil may use your information to process orders, arrange delivery, contact you, provide support, prevent fraud, and improve our services.

Third-Party Services

Ayroil may use third-party services such as courier companies, payment providers, analytics tools, marketing platforms, and hosting services.

We are not responsible for the independent actions, delays, errors, or policies of third-party service providers.

Changes to These Terms

Ayroil may update these Terms & Conditions at any time. Any changes will be posted on this page.

By continuing to use the website after updates are made, you agree to the revised Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

Any dispute related to the use of our website, products, orders, payments, delivery, returns, or services will be handled according to applicable laws and legal processes in Pakistan.

Contact Us

For questions about these Terms & Conditions, orders, returns, or support, contact us at:

Email: [email protected]